Refund policy
At Rani by Jyotsna, we are committed to offering thoughtfully crafted pieces with the highest quality standards. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
• Returns must be requested within 7 days of receiving the order.
• Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Products purchased on sale, discount, or promotional offers are not eligible for return unless received damaged or defective.
Exchanges
• Exchanges are accepted for size issues or defective products, subject to availability.
• Exchange requests must be raised within 7 days of delivery.
• Customers may exchange an item only once.
Damaged or Incorrect Orders
• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and order details.
• Once verified, we will arrange a replacement or store credit.
Refund Policy
At Rani by Jyotsna, every piece is carefully handcrafted and made with attention to detail. To maintain the exclusivity and quality of our collections, we follow a strict no-refund policy.
Store Credit Policy
• While refunds are not applicable, eligible returns may be approved for store credit only.
• Store credits can be used for future purchases on our website.
• Store credit will be issued only after the returned item passes our quality inspection.
Eligibility for Store Credit
• Requests must be raised within 7 days of receiving the order.
• Items must be unused, unworn, unwashed, and returned with original tags and packaging intact.
• Customized, altered, made-to-order, and sale items are not eligible for return or store credit.
Damaged or Incorrect Products
• In case you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images and order details.
• Once verified, we will provide a replacement or store credit.
Important Notes
• Store credit is non-transferable and cannot be exchanged for cash.
• Shipping charges are non-refundable.
• Natural variations in color, weave, print, or handcrafted detailing are not considered defects.
• Approved refund will be processed to the original payment method within 7–1
• Shipping charges are non-refundable unless the error is from our side.
Reverse Pickup & Shipping
• Reverse pickup service may be available depending on your location.
• If reverse pickup is unavailable, customers will be requested to self-ship the product to our return address.
Important Notes
• Slight variations in color, texture, or embroidery are a natural characteristic of handcrafted garments and are not considered defects.
• Rani by Jyotsna reserves the right to decline returns that do not meet the above conditions.
For assistance, please contact us at:
📧 Email: support@ranibyjyotsna.com
📞 Customer Care: +91 6389052666